Frequently Asked Questions


Is there a WIFI connection?

Free Wi-Fi is available in and around the entire building.

Which payment options are available at Die zwei Löwen?

You can pay for bookings via our website with the most common credit cards, iDeal and SEPA Direct Debit. If you are unable to pay for your reservation via these options, this is no problem. Please contact us at and we can send you the invoice by email, which you can pay by bank transfer.

Do I have to pay a deposit?

On arrival, a deposit of €250.00 per stay and per appartement can be requested to be authorised at reception by bank or credit card. This authorisation will be released on departure if there are no damages so money is only debited after alignment with the guests if there are damages.

What is the minimum length of stay at Die zwei Löwen?

A stay at Die zwei Löwen is possible from at least 2 nights.

Where can we check-in?

Check-in is possible as from 3 pm at our site. Please contact the number provided in your reservation confirmation on the day of arrival for the key transfer.

What time is check-in and what time do we have to check-out?

Our apartments are ready at 3 pm at the latest. On the day of departure we ask you to return the key by 10 am. 

However, it is possible to check in earlier or check out later at an additional cost and based on availability.

Are bed linen and towels provided?

Bed linen and towels are provided, at an additional cost you can also order extra towels and bed linen as well as an extra cleaning.

Are there any additional costs if we book a stay at Die Zwei Löwen?

The only additional costs are the tourist tax á € 3 per person per night from the age of 16 and € 10,- per day for pets.

Are pets allowed?

Pets are allowed. We charge €10,- per pet per day for extra costs due to anti-allergic final cleaning.

Is there a children cot available?

We can surely provide you with a children cot upon request. The charges are EUR 10,- per stay.

Is an oven available?

There is a small oven available in all apartments.

Is a bread service available?

We recently started a bread service. The order list is in your apartment and daily delivery is possible.

When does the most snow fall?

Of course, we are often asked when there is the greatest chance of snow. Unfortunately, it is not possible for us to predict this accurately. The chance that you can ski between 15 December and 15 March has increased to 90% due to the huge investments in snow cannons. As soon as the temperature and humidity allow, the snow cannons run at full speed to provide the slopes with a fresh layer of snow. The quality of this snow is so good that it can easily bridge warmer or wetter days. However, snow is never guaranteed in a low mountain range (and that is the Sauerland). Check voor for the latest weather report.

Do we need an environmental badge?

You do not need an environmental badge on the way to and in Winterberg, but are you planning to visit one of the large cities in the area? Then it is (almost) always mandatory. Please visit for more information.

Is it necessary to book ski equipment/lessons in advance?

Because Winterberg can be very busy during the winter period, we always recommend that you book in advance.

Is there a ski storage?

Die Zwei Löwen has a ski cellar where you can keep your things dry.

Is Die Zwei Löwen available by public transport?

Winterberg is easily accessible by train or bus. Different companies such as meinfernbus and flixbus drive regularly from different pick-up points in the Netherlands, and the train even runs daily. Arrival is at the station of Winterberg.

When do I need winter tyres?

In Germany it is compulsory to have winter tyres in ‘winter conditions’. This means with black ice, (wet) snow and even temperatures just above freezing.

Are parking spaces available?

Yes, you can park for free around the property, only for guests of Die Zwei Löwen.

Are there charging stations for electric cars available?

No. More and more charging stations are available in the immediate area. A handy website for the current overview:

Is a video impression available of the immediate vicinity of Die zwei Löwen?

There is a video impression of the immediate surroundings of Die zwei Löwen in winter on YouTube: