Frequently Asked Questions


What time is check-in, and what time do we have to check-out?

Our flats are ready at 15:00 at the latest.  On the day of departure, we ask you to return the key by 10:00. 

However, it is possible to check in earlier or check out later at an additional cost.

Are bed linen and towels provided?

Bed linen and towels are provided, at an additional cost you can also order extra towels and bed linen, as well as an extra cleaning.

When does the most snow fall?

Of course, we are often asked when there is the greatest chance of snow. Unfortunately, it is not possible for us to predict this accurately. The chance that you can ski between 15 December and 15 March has increased to 90% due to the huge investments in snow cannons. As soon as the temperature and humidity allow, the snow cannons run at full speed to provide the slopes with a fresh layer of snow. The quality of this snow is so good that it can easily bridge warmer or wetter days. However, snow is never guaranteed in a low mountain range (and that is the Sauerland). Check voor for the latest weather report.

Do we need an environmental badge?

You do not need an environmental badge on the way to and in Winterberg, but are you planning to visit one of the large cities in the area? Then it is (almost) always mandatory. Please visit for more information.

Is it necessary to book ski equipment/lessons in advance?

Because Winterberg can be very busy during the winter period, we always recommend that you book in advance.

Is there a ski storage?

Die Zwei Löwen has a ski cellar where you can keep your things dry.

Is Die Zwei Löwen available by public transport?

Winterberg is easily accessible by train or bus. Different companies such as meinfernbus and flixbus drive regularly from different pick-up points in the Netherlands, and the train even runs daily. Arrival is at the station of Winterberg.

When do I need winter tyres?

In Germany it is compulsory to have winter tyres in ‘winter conditions’. This means with black ice, (wet) snow and even temperatures just above freezing.

Are pets allowed?

Pets are allowed, however we charge €10,- per pet , per day ,for extra costs due to anti-allergic final cleaning.

Are parking spaces available?

Yes, you can park for free around the property, only for guests of Die Zwei Löwen.

Do I have to pay a deposit?

Yes, on arrival, a deposit of €250.00 per stay and per appartement must be authorised at reception by bank or credit card. This authorisation will be released on departure , if there are no damages, so money is only debited if there are damages.

[please note that you can only pay by PIN not cash].

Is there a WIFI connection?

Free Wi-Fi is available in and around the entire building.

Are there any additional costs if we book a stay at Die Zwei Löwen?

The only additional costs are the tourist tax á € 2,50 p.p.p.n. from the age of 16 and € 10,- per day for pets.